Passion for Sports
Worldwide delivery
Customer service
Frequently Asked Questions
Can I return an order free of charge? Click to expand
Unfortunately, returns are not free of charge. The shipping costs of the return package are for your own account. We would like to ask you to register your return via the returns portal.
Can I exchange an item? Click to expand
Unfortunately it is not possible to exchange an item. Should you require a different size or color of an item, you can place a new order. The items you do not want to keep, you can easily return via our return portal. The amount of the returned items will be refunded.
Will I have my order in tomorrow? Click to expand
The expected shipping date is shown on each product page, so you’ll know exactly when we plan to ship your order. We ship all items together in one package. If products have different shipping dates, the latest date will apply.
Once your order has been shipped, delivery times vary by country. You’ll receive a track & trace link the day after shipment, so you can easily follow your delivery. You can also check the average delivery time for your country here.
When will I receive my money back after a return? Click to expand
Once we receive a returned package, it takes up to two weeks for us to notify you that we have processed the return and issued a refund. The refund will be issued in the same manner as the payment method you used when placing the order.
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